Refund policy

You are billed per answered VAT number. No answer, no charge — enforced by the software, not by asking.

Automatic refunds

Every row is retried against VIES on an escalating schedule. If a row still cannot be answered — typically because the member state's own system is offline — it is marked unverifiable and the amount paid for that row is refunded to the original card automatically, with no request required. If no row in an order can be answered, the entire order is refunded.

The refund is calculated pro rata on the amount actually paid, including any minimum-order component, and is issued through Stripe. Card refunds normally appear within 5–10 business days.

What is not refunded

A result of "not valid" is an answer, and an answer is what you paid for — it is frequently the most valuable answer in the batch. Rows that could not be parsed as EU VAT numbers are rejected before payment and never charged in the first place.

Anything else

If an order failed in a way the automation did not catch, write to ffkornelind@gmail.com with the order URL and it will be refunded.